Contact information

Contact Us – Shreyasi

We’re always happy to help.

For all questions related to orders, products, stitching, payments, shipping, or general support, please reach out using the channels below.

Primary Support Channel – WhatsApp

📱 WhatsApp (Official Support)
+1 224 248 2035

This is our official and primary support channel going forward.

You may contact us on WhatsApp for:

  • order-related queries

  • stitching and customization requests

  • shipping and delivery updates

  • returns, refunds, or exchanges

  • payment, privacy, or policy-related questions

  • general support and assistance

⏱ Response time:
All messages are answered within 1–2 business days, excluding weekends and public holidays in India or the USA.

Important:
All official communication is handled via WhatsApp only. Please message us from the number you wish us to respond to, as this helps us maintain clear and continuous communication.

Instagram Direct Messages (Product Queries Only)

📸 @shreyasi.edit (official business page)

Instagram DMs are open only for quick product-related questions, such as:

  • fabric, colour, or weave clarifications

  • general availability inquiries

  • basic product information

Please note:
Orders, payments, stitching instructions, returns, refunds, disputes, and policy-related matters will not be handled via Instagram DMs and will be redirected to WhatsApp.

Email Support (Limited Use)

📧 orders@theshreyasi.com

Email support is currently limited and used only when specifically requested by us for documentation purposes.

For faster assistance, we strongly recommend contacting us on WhatsApp.

India Operational Address

Shreyasi
L B Nagar
Hyderabad, Telangana – 500074
India

US Operational Address

Shreyasi LLC
6136 Frisco Square Blvd, Suite 400
Frisco, TX 75034
USA

📞 +1 224 248 2035
(Phone support is limited. WhatsApp messaging is preferred.)

Before You Contact Us

To help us assist you efficiently, please include the following details where applicable.

Order-Specific Queries

  • full name

  • order number

  • relevant photos or videos

Returns or Defect-Related Concerns

  • a clear, unedited unboxing video

  • shipping address label visible in the first frame, as required by our Refund Policy

Stitching or Customization Requests

  • measurements shared clearly via WhatsApp or Instagram DM

  • please double-check accuracy before submitting

Response Time

We respond to all WhatsApp messages within 1–2 business days, excluding weekends and public holidays in India or the USA.