Refund policy

Refund, Cancellation & Returns Policy – Shreyasi

Last updated: January 2026

Many of our pieces are handcrafted, limited, and curated individually. We request that you read this policy carefully before placing an order.

1. Order Cancellations

We do not accept cancellations once an order has been placed.

This includes orders that are:

  • in processing

  • ready to ship

  • undergoing blouse stitching or finishing

  • customized or altered in any manner

Please ensure all doubts regarding colour, weave, fabric, blouse options, measurements, and delivery timelines are clarified before placing your order.

2. Returns & Exchanges (India)

We encourage customers to ask all questions and request additional photos or videos before purchasing. Handloom sarees are artisanal in nature and often limited-run pieces.

Non-Returnable Reasons

We do not offer returns or exchanges for:

  • change of mind

  • colour perception differences

  • minor weaving irregularities inherent to handloom

  • texture variations

  • normal differences in zari tone

  • lighting or screen setting variations

  • natural folds or creases formed during packing or transit

These are not considered defects.

In Case of a Genuine Issue

If you believe you have received:

  • a defective product, or

  • the wrong product

please contact us within 48 hours of delivery with:

  • clear photos of the issue

  • a clear, unedited unboxing video

  • your order number

Unboxing Video Requirements

The unboxing video must:

  • be continuous, without cuts or pauses

  • clearly show the sealed package being opened

  • display the shipping address label in the first frame

Without a valid unboxing video meeting these requirements, claims will not be processed.

Upon validation, we may offer one of the following, at our sole discretion:

  • exchange for the same or a similar product

  • store credit

  • refund

Refunds (Approved Cases Only)

Refunds are processed within 7 to 10 business days after we receive and inspect the returned product.

Returned items must be:

  • unused

  • unwashed

  • free from stains, perfume, or damage

  • in original condition with all tags intact

3. Returns & Exchanges (International Orders)

Due to international logistics, customs processes, and handling risks, we do not accept returns or exchanges for international orders.

We are not responsible for damage caused by courier mishandling once the shipment has been handed over to the carrier, except where required by law.

In Case of a Major Defect or Wrong Item

If there is a verified defect or incorrect product shipped, please contact us within 48 hours of delivery with:

  • clear photos

  • order details

  • a brief description of the issue

  • a clear, unedited unboxing video meeting the requirements stated above

We will make reasonable efforts to reach a fair resolution on a case-by-case basis.

4. Non-Returnable / Non-Refundable Items

The following items are non-returnable and non-refundable except in cases of proven defect:

  • sarees with blouse stitching, fall/pico, tassels, or custom finishing

  • stitched or altered blouses

  • readymade blouses

  • products showing signs of use, wear, stains, perfume, or damage after delivery

Important Note on Optional Services & Handling

Sarees that undergo optional services such as blouse stitching, fall/pico, tassel finishing, or other custom alterations are sent to a finishing workshop for processing.

During this process, the saree is unfolded, measured, handled, stitched, pressed, and repacked. As a result, the saree may no longer appear “fresh off the loom” and may develop natural folds or creases due to professional handling.

Such handling-related creases, fold marks, or changes in presentation are not considered defects and are not valid grounds for return, exchange, or refund.

By selecting optional services, the customer acknowledges that the product will undergo professional handling and finishing prior to dispatch.

5. Refund Timelines

For approved cases:

  • refund initiation occurs within 7 to 10 business days after inspection

  • bank or payment provider processing times may vary and may take additional days for the amount to reflect

Shipping charges are non-refundable unless the return is due to a verified error on our part.

6. How to Raise a Concern

Please contact us at:
orders@theshreyasi.com
Subject line: Order Issue – [Your Order Number]

Please include:

  • your order number

  • a brief description of the issue

  • clear photos

  • the required unboxing video

7. Shipping Issues, Customs & Returned Packages

Lost or Missing Packages

If a shipment is marked as lost or missing by the courier, we will initiate an investigation with the carrier. Refunds or replacements, if applicable, will be processed only after the courier has officially confirmed the package as lost.

Investigation timelines are determined by the carrier and may take several business days.

Customs Duties, Taxes & Refused Deliveries

International orders may be subject to customs duties, import taxes, or local charges imposed by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping price unless explicitly stated.

If a customer refuses delivery or requests a return due to customs duties or taxes:

  • the order will not be eligible for a full refund

  • original shipping charges, return shipping, customs fees, and carrier handling charges will be deducted

  • if the package is abandoned or destroyed by customs, no refund will be issued

Returned or Undeliverable Shipments

If a shipment is returned to us due to refusal, incorrect address, non-clearance by customs, or failed delivery attempts:

  • refunds, if any, will be issued only after the product is received and inspected

  • shipping, customs, and carrier charges are non-refundable

  • refunds may be reduced or denied if the item is damaged, altered, or not returned in original condition

8. Policy Rights

Shreyasi reserves the right to approve, reject, or limit returns, exchanges, or refunds that do not meet the conditions outlined above.

Claims for damage, defect, or incorrect items will not be accepted without a clear, unedited unboxing video as specified in this policy.